Criteria for business continuity managament systems in telecommunication structures

Abstract

This work addresses the issues of forming appropriate criteria for a business continuity management system in telecommunication structures and guidelines regarding its effectiveness. The results are based on an analysis of typical incidents and examples of existing internationally recognized standards. Presented is a sequence of process continuity management steps, a scheme for reactions to different types of incidents, an approach to analyzing the impact on the business operations and the development of a crisis and recovery business continuity model.