Comprehensive quality assessment in higher education

Authors

DOI:

https://doi.org/10.33919/esnbu.16.2.1

Keywords:

higher education, quality assessment, quality assurance, stakeholders, student satisfaction

Abstract

The article presents an analysis of approaches towards the development of a system of comprehensive quality assessment of education based on an example of one of Russia’s major institutions of higher education. The system encompasses all the participants in the educational process and related stakeholders. Comprehensiveness and balance of the quality assessment is achieved by unifying the centralised and decentralised approaches, whereby part of the work is carried out on the faculty or departmental level, while the other part is undertaken at a university-wide level. Based on this analysis, a number of practical recommendations were made in the aims of improving the quality of education in a number of areas. The implementation of these recommendations has already produced real and significant results for the students. This is also reflected in the results of the regular surveys undertaken to assess students’ satisfaction with the quality of the master’s programme in linguistics.

Author Biography

Maria Stepanova, Peter the Great Saint Petersburg Polytechnic University, Saint Petersburg

Maria Stepanova, PhD, is an Associate Professor with the Department of Linguistics and Cross-Cultural Communication, Institute of Humanities, Peter the Great Saint Petersburg Polytechnic University and holds the position of Deputy Head of Department. She is also Director of Centre for Quality Management in Higher Education at ITMO University (Saint Petersburg, Russia). Maria has a PhD in Education (2000) and an MA in Chemistry and Philology (1997) from Herzen State Pedagogical University of Russia. She teaches ESP and MA courses in translation and interpreting and is involved in administrative duties related to curriculum design, programme development and TEFL course administration. She is the author of more than 100 publications including articles, study guides and coursebooks. Her research interests include foreign language teaching and learning, LSP teaching, translation and interpreting, education management and quality management.

References

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English Studies at NBU, Volume 2, Issue 2, 2016

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Published

2016-12-31

How to Cite

Stepanova, M. (2016). Comprehensive quality assessment in higher education. English Studies at NBU, 2(2), 77–88. https://doi.org/10.33919/esnbu.16.2.1

Issue

Vol. 2 No. 2 (2016)

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Articles

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